Frequently asked questions

Private customers buy from the online shop at shop.amahorse.com or from saddleries and specialist shops: the Stores section of the corporate site lets you find the nearest retailer. Companies and retailers order through the B2B portal, with reserved price lists and conditions.

Registration takes place on the B2B portal at b2b.amahorse.com: you fill in the form with your billing details and the details of your business. Once the account is approved you gain access to reserved price lists, commercial conditions and availability. For preliminary information you can write to the Sales Italy or International Sales department from the Contacts page, or to sales@amahorse.com.

You need a commercial business with a VAT number operating in the equestrian sector or a related one. The request is assessed by the sales department, which checks the details of the business and the coverage of the area. To find out in advance whether the conditions are met, it is best to write to the sales department describing your business, its location and the disciplines you cover.

After your email address is confirmed, the account is reviewed by the sales department. While you wait you can already log in to the portal, but you will see retail prices and you cannot order. On approval you receive an email: after logging out and back in you will find your personalised prices. If the wait goes on, you can follow it up by opening a ticket from the Help Centre on the portal.

A complete catalogue with availability updated in real time, price lists personalised according to the agreed conditions, the recommended retail price, order history and statistics, price list downloads in various formats, order import from an Excel file, saved carts and availability alerts on individual variants. For those who integrate their own management systems, data exchange via FTP and APIs is also available. The dropshipping service can also be activated on request.

Yes. The catalogue of products and brands can be browsed freely at catalog.amahorse.com, without registering. Reserved prices, availability and commercial conditions remain visible only to approved users of the B2B portal.

The International Sales department, from the Contacts page of the corporate site or at sales@amahorse.com. Registration on the B2B portal is the same; commercial conditions and logistics are defined according to the country.

No. Some brands have distribution agreements that limit sales to certain markets, so a product may not be available for the destination country. The sales department will confirm the coverage for your area; on the online shop, products that cannot be sold in a country are shown as not available there.

You need an approved B2B account. For online sales you can either buy the goods and manage them yourself, or activate the dropshipping service, with which Amahorse ships directly to your end customer. Dropshipping is requested from the portal and involves an order handling fee plus shipping and packaging costs.

Listing is available to retailers who agree to appear in the store locator on the Amahorse site: consent is given when registering on the B2B portal. To add, correct or remove a listing, write to the sales department at sales@amahorse.com.

In the "Product Information" section of the corporate site: you enter the code printed on the packaging and consult the mandatory information available for that item, organised into ingredients, allergens, composition, directions for use, warnings and storage.

The message "The product code does not match any available content" means that no information has been published for that code: either the code was typed incorrectly, or the item is one for which no mandatory information is required. Check the code on the packaging; if the problem persists, write to us quoting the code and a photo of the label.

Every product page on the shop and on the public catalogue shows the composition, sizes and features available, with the image gallery and, for some items, the 3D viewer. For further documentation — technical data sheets, certifications, declarations of conformity — requests should be addressed to the Research and Development department through the Contacts page.

The protective equipment distributed by the group complies with the applicable European legislation and carries the certification references on the label or in the documentation supplied with the product. For the formal documentation relating to a specific item, quote the product code and write to the Research and Development department through the Contacts page.

The Research and Development department, from the Contacts page of the corporate site choosing the "Research and Development" category. Quote the product code and the intended use in your request: replies are sent Monday to Friday, from 8:30 to 18:00.

If you bought it from the online shop, write to customer service at ordini-shop@amahorse.com quoting the order number, the item code and a description of the defect, with photos. If you bought it in a shop, contact the store where you made the purchase, which will handle the case with us. If you are a retailer, open a ticket from the Help Centre on the B2B portal.

In the legal area of the sites: privacy policy, terms and conditions — split into terms of use and terms of sale — and cookie policy. For requests concerning personal data the address is privacy@amahorse.com. Under the published conditions, the language of the contract is Italian only.